Terms and returns

Placing an order

The prices in our studios and catalog include the decoration, and the smallest orders show any handling fee or minimum before you order. Your proof confirms the final price, with anything the studio couldn’t know (a special color match, artwork that needs redrawing) spelled out. Placing an order doesn’t charge you anything.

Your proof

We lay out every piece and send you a free proof, usually within one business day. Please check it closely: every name and its spelling, sizes, quantities, colors and the words. Changes before you approve are free, as many as you need.

Approving the proof tells us to make exactly what it shows. Once you’ve approved it, changes can cost extra if we’ve already started. If a mistake was on the proof you approved, we can remake it, and you pay only what the materials and our time cost us.

Screens show color differently, and thread, ink, vinyl and fabric each take color their own way, so small differences from what you see on a screen are normal. If a color must match exactly, ask for a Pantone match when you order.

Paying

You pay after you approve your proof: by card over the phone or in the shop, or online with the link we send you. We start your order once it’s paid. California sales tax is added where it applies.

Returns and refunds

Everything we make is personalized for you (your names, your logo, your team), so we can’t take it back or sell it to someone else. For the same reason, decorated clothing can’t be exchanged for another size: check the size chart in the studio, or order one sample first.

If we made a mistake, we make it right. If something doesn’t match the proof you approved, is damaged, or has a defect in our work, tell us within 7 days of picking it up or receiving it, with a photo if you can. We’ll remake it at no charge, and if we can’t, we refund what you paid for that piece.

Changing your mind

Before you approve the proof, you can cancel at no cost. After you approve it, we may already have ordered your garments or items and started making them; if you cancel then, you pay for what was ordered and done so far, and we refund the rest.

Your artwork

When you send us a logo, a photo or a design, you confirm you have the right to use it on your order. We don’t make items that copy someone else’s trademark or artwork without permission, and we may turn down a job we think is offensive.

We keep your art, screens and stitch files so a reorder is the same job, only faster. We use your files only for your orders, and we never sell your designs or print them for anyone else.

Items you bring in

We can engrave and decorate many things you bring us. We test on a hidden spot first, and we ask you to sign a short note that materials can react differently: we take the same care as with our own items, but we can’t replace something you brought in.

Dates, pickup and shipping

The ready date in a studio is our estimate; your proof confirms it. Rush dates are set when you approve and pay by the time on your proof, and a late approval or payment moves the date. If you need it by a certain day, tell us when you order and we’ll say straight away whether we can make it.

Pick up at our shop in Carson, CA 90746, or we ship it to you. Shipping costs are on your proof, and we send the tracking number when it leaves.

Questions

Something not right, or a question before you order? Call (424) 570-0185, email orders@gbrospromotions.com, or come by 1007 E Dominguez St, Suite B, Carson, CA 90746. See also our privacy page and common questions.