Questions we get asked
Minimums, rush jobs, proofs, paying, artwork and pickup.
Ordering
Is there a minimum order?
No, not for most things. We make one trophy, one shirt or one plaque as happily as a hundred. Patches are the exception: each kind has a smallest batch, shown in the patch studio. The smallest orders can carry a handling fee or a minimum charge, and it’s in the price you see before you order.
Can I design it online?
Yes. Our studios show your design to scale, with the price and a ready date as you go: apparel, team uniforms, banners and signs, table covers, name badges, engraving, patches and DTF transfers. For awards, pick one in the awards catalog and type your engraving. A real person checks every order and sends you a free proof before we make anything.
How fast can you turn a job around?
Engraving, embroidery and printing all happen in our own shop in Carson, so we control the schedule. Every studio shows a ready date as you design, and your proof comes within one business day. Tell us the date you need it and we’ll tell you straight away whether we can make it.
Do you do rush orders?
Yes, rush jobs are normal here. Each studio offers faster dates, with their price, before you order, and DTF transfers can be ready the same day. Rush rates are on our Prices page. For a date the studio doesn’t offer, call (424) 570-0185 and we’ll see what we can do.
Can I bring my own item to engrave?
Yes. In the engraving studio, choose “Something you bring in” to see the price, then bring it to the shop. We test the laser on a hidden spot first (bring a spare if you can), and we ask you to sign a short note that materials can react differently. We can’t engrave PVC or vinyl, faux leather made of PVC, polycarbonate, fiberglass, or anything with an unknown coating, unless you bring a spare.
Proofs and paying
Do I see a proof before anything is engraved or printed?
Yes, and the proof is free. We email you the layout and the final price, and nothing is made or charged until you approve it. Changes before you approve are free too.
How do I pay?
After you approve your proof, pay by card over the phone or in the shop, or on our Pay page when we send you the link. Nothing is charged when you place an order.
What does the engraving cost?
Each award shows its price with the engraving included, and your proof confirms the final price before we make it. Our engraving rates for plates, medal backs, crystal and acrylic are on the Prices page.
Artwork
What file should I send for my logo?
EPS is best. We also take Adobe Illustrator, Photoshop, PDF, TIFF, uncompressed JPEG and CorelDRAW files. Photo art should be 300 dpi at full size, and fonts should be outlined or included. Every upload box on this site checks your file as you add it and offers fixes. More on our artwork page.
Do you keep my artwork for reorders?
Yes. We keep your art, screens and stitch files, so a reorder is the same job, only faster. We use your files only for your orders, and we never sell your designs or print them for anyone else.
Pickup, shipping and tracking
Can I pick up in Carson?
Yes, and most customers do. We’re at 1007 E Dominguez St, Suite B, Carson, CA 90746, open Monday to Friday 10:30 am to 6:00 pm, Saturday by appointment. We also ship.
How do I check on my order?
Open Track an order on the phone or computer you ordered from to see where it is, from the proof to ready for pickup. Your order number and proof are also in your email, or call (424) 570-0185.
Do you work with customers outside Carson?
Yes. Schools, councils, teams and businesses come to us from across the South Bay and the Harbor area. If you’re further out, that’s fine too: we’ve shipped awards and apparel out of state. See the areas we serve.
About us
Do you work with schools and sports leagues?
All the time: season awards, medals, honor roll and attendance awards, graduation and spirit wear. Send the list once and we plan around your date. Coaches can collect every player’s name, number and size with one link in our team room. See what we make for schools.
Do you make Knights of Columbus products?
Yes. We’re a Knights family, and we make approved council products: embroidered polos, table covers, podium and stand-up banners, name badges and appreciation awards. See our Knights of Columbus page.
¿Hablan español?
Sí. Díganos cómo podemos ayudarle: llámenos al (424) 570-0185 o visítenos en la tienda.